Returning items can be a hassle, but Kohl’s aims to make it as easy and straightforward as possible for their customers. Here’s everything you need to know about Kohl’s return policy:
1. Time Frame for Returns
- Kohl’s offers a generous return policy with no specific time frame for most items.
- However, some exclusions apply, such as premium electronics which must be returned within 30 days.
2. Receipt Requirements
- For returns with a receipt, you will receive a full refund in the original form of payment.
- Without a receipt, Kohl’s may still offer a refund or exchange at the item’s lowest selling price within the last 30 days.
3. Returning Online Purchases
- To return items purchased online, you can either ship them back or return them to a Kohl’s store near you.
- Make sure to include the original packing slip and return label when shipping items back.
4. Items with Special Return Policies
- Some items have specific return guidelines, such as premium electronics needing to be unopened and in original packaging.
- Major appliances have a different return policy and must be returned within 48 hours of delivery.
5. Exclusions and Non-Returnable Items
- There are some items that cannot be returned, such as gift cards, personalized items, and certain health and beauty products.
- Final sale and clearance items may also be non-returnable.
Overall, Kohl’s strives to provide a hassle-free return experience for its customers by offering flexibility with their return policy. Remember to always check the specific guidelines for the items you wish to return to ensure a smooth process.
